Cancellation Policy
1. Cancellation Conditions
Orders that have not yet been shipped may be canceled upon request.
Once an order has been shipped, it cannot be canceled directly. If your order has already shipped, we recommend waiting for the package to be delivered and then following our Returns & Refund Policy to determine whether the order is eligible for a return and refund.
Nothing in this Cancellation Policy is intended to limit any rights or remedies that cannot be excluded under applicable law.
2. How to Request a Cancellation
To request cancellation of an eligible order, please contact us by email or phone as soon as possible.
When submitting your cancellation request, please provide:
- Order Number;
- Proof of Payment; and
- Any other relevant order information needed to process your request.
We recommend contacting us promptly because cancellation eligibility depends on the current shipping status of your order.
3. Cancellation Review and Confirmation
After receiving your cancellation request, our customer service team will review the current status of your order and determine whether it can be canceled.
If the order has not yet been shipped and meets the applicable cancellation conditions, we will process the cancellation request.
We will notify you of the cancellation result. If your cancellation request is approved, we will initiate the applicable refund.
Submitting a cancellation request does not guarantee that the order can be canceled. An order that has already been shipped cannot be directly canceled.
4. Refunds for Canceled Orders
If your cancellation request is approved, the applicable refund will be processed to the original payment method used for the purchase.
The refund will be returned to the original payment account. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or other financial institution and its processing procedures.
We do not guarantee a specific refund posting time.
5. Contact Us
If you have questions about order cancellation or would like to submit a cancellation request, please contact us using the information below:
Phone: +1 (419) 683-4271
Email: team@noralrio.com
Address: 8171 US Route 33, Celina, Ohio 45822, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)