Privacy Policy

This Privacy Policy explains how Noralrio (“Noralrio,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit or use noralrio.com (the “Website”), create an account, place an order, purchase products, contact customer service, or otherwise use services provided through the Website.

This Privacy Policy applies to Website visitors, registered users, customers, and individuals who communicate with us regarding orders, products, or customer service. It does not apply to unrelated third-party platforms or offline services that are outside the scope of our Website operations.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that you provide to us or that we collect through your use of the Website, including when you:

Visit or browse the Website;
Create or use an account, where available;
Place an order or purchase products;
Provide information necessary for billing or delivery;
Contact our customer service team;
Submit a request concerning an order, return, refund, cancellation, or other Website service; or
Interact with Website features that collect information through cookies or similar technologies.

We use this information only in ways reasonably related to providing, maintaining, and improving our Website and services, fulfilling orders, communicating with customers, and meeting applicable legal obligations.

2. Information We Collect

Depending on how you use our Website and services, we may collect the following categories of information:

Name and Contact Information: such as your name, email address, and telephone number.
Billing and Shipping Information: such as billing address, shipping address, and other information needed to process and deliver an order.
Order and Transaction Information: such as products purchased, order details, transaction records, and information related to returns, refunds, or cancellations.
Account Information: such as information associated with an account, where account registration or account-related features are available.
Device and Browser Information: such as browser type, device type, operating system, and related technical information.
IP Address: information that may be automatically provided by your device or browser when accessing the Website.
Website Usage Information: such as information about how you interact with and use Website features.
Cookie and Similar Technology Information: information collected through cookies and comparable technologies used on the Website.

We collect information that is reasonably necessary for the operation of our e-commerce services. We do not intentionally request sensitive personal information that is unrelated to the services provided through the Website.

Payment information may be processed by third-party payment service providers. Where applicable, payment information is handled according to the practices and policies of the relevant payment service provider.

3. Cookies and Similar Technologies

Noralrio may use cookies and similar technologies to support the operation and functionality of the Website.

Cookies are small data files that may be stored on your device when you visit a website. Depending on their purpose, cookies and similar technologies may help us:

Keep the Website functioning properly;
Remember certain user preferences;
Support shopping and Website functionality;
Improve your browsing experience;
Understand how visitors use the Website; and
Maintain and improve Website performance.

Different cookies may serve different purposes. Some cookies may be necessary for the Website to operate, while other non-essential cookies may be used only where permitted by applicable law and, where required, after obtaining your consent.

You can manage, restrict, or delete cookies through your browser settings. If you disable certain cookies, some Website features or functions may not operate as intended.

Where applicable, you may also be provided with choices regarding non-essential cookies through the Website's cookie consent or preference mechanisms.

4. How We Use Your Information

We may use the information we collect for legitimate and reasonably necessary business purposes, including to:

Process and manage orders and purchases;
Verify and maintain order information;
Arrange and support product delivery;
Provide customer service and respond to inquiries;
Process returns, refunds, and cancellation requests;
Send important communications relating to your orders, purchases, or use of the Website;
Maintain, operate, and improve the Website and its functionality;
Detect, prevent, and address fraud, abuse, unauthorized activity, or security issues;
Protect our legal rights and interests where appropriate;
Comply with applicable laws, regulations, legal processes, and other legal obligations; and
Carry out other lawful purposes when permitted by applicable law and, where required, with your consent.

Necessary service communications, such as order confirmations, shipping updates, or other important transaction-related notices, are different from optional marketing communications. Where applicable, you may choose whether to receive optional marketing communications.

5. How We Share Your Information

We may share personal information with third parties when reasonably necessary to provide our services, operate the Website, fulfill transactions, or comply with legal obligations.

Depending on the circumstances, these third parties may include:

Payment service providers that assist with payment processing and transaction-related services;
Shipping and logistics providers that assist with order fulfillment and delivery;
Technology or Website service providers that support Website functionality, hosting, maintenance, or related technical operations;
Customer service or operational service providers that assist us in providing and managing our services; and
Legal, regulatory, or governmental authorities when disclosure is required or permitted by applicable law.

We seek to limit information sharing to the reasonable scope necessary for the relevant service, transaction, Website operation, legal obligation, or other legitimate purpose.

We do not permit third parties to use personal information for purposes that are inconsistent with the applicable service relationship or legal requirements.

6. Data Storage and Protection

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

The length of time information is retained may depend on factors such as:

The type and nature of the information;
The purpose for which the information was collected;
The need to provide ongoing services;
Applicable legal or regulatory requirements; and
Reasonable business, security, or dispute-resolution needs.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no method of transmitting or storing information can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of personal information.

When personal information is no longer reasonably required for its applicable purpose, we may delete, anonymize, or otherwise appropriately handle it in accordance with applicable legal and business requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

Where applicable, these rights may include:

Right to Access: You may request information about the personal information we hold about you and how it is processed.
Right to Correct or Update: You may request correction or updating of inaccurate or incomplete personal information.
Right to Delete: You may request deletion of personal information, subject to applicable legal requirements and exceptions.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
Right to Object or Restrict Certain Processing: Where provided by applicable law, you may object to or request restriction of certain processing activities.
Right to Request Information About Processing: You may request additional information concerning how your personal information is collected and used.
Right to Data Portability: Where applicable under relevant data protection laws, you may have the right to request certain personal information in a portable format.

These rights are subject to applicable law and may not apply in every circumstance. Certain information may need to be retained where required by law or where there is another lawful basis for continued processing.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below. We recommend submitting requests by email so that we can accurately record and respond to your request.

Where required by applicable law, we may take reasonable steps to verify the identity of the person making a privacy request before completing the request.

8. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information on one or more of the following legal bases:

Consent: Where you have provided consent for a specific processing activity and consent is required by applicable law.
Performance of a Contract or Pre-contractual Steps: Where processing is necessary to process an order, provide requested services, or take steps at your request before entering into a transaction.
Legal Obligation: Where processing is necessary to comply with an applicable legal or regulatory obligation.
Legitimate Interests: Where processing is necessary for legitimate business interests, such as operating, securing, and improving our Website and services, provided that such interests are not overridden by applicable privacy rights and interests.

This Privacy Policy is informed by the data protection principles of the EU General Data Protection Regulation (GDPR). To the extent that the GDPR applies to particular individuals or processing activities, we will rely on an appropriate lawful basis under the GDPR for that processing.

Because Noralrio operates primarily for the United States market, our privacy and data processing activities may also be subject to applicable United States federal, state, and local privacy and data protection laws. The specific rights and obligations applicable to an individual may depend on factors such as their location, the nature of the information involved, and the applicable law.

Nothing in this Privacy Policy is intended to state that the GDPR automatically applies to all users of the Website or that United States privacy laws are identical to the GDPR.

Where applicable law requires consent for a particular processing activity, you may choose whether to provide that consent. You may also withdraw consent where permitted by law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Certain processing activities may be carried out without consent when another lawful basis applies, including processing necessary to fulfill an order, provide requested services, or comply with a legal obligation.

9. Data Retention

We may retain different categories of personal information for different periods depending on the purpose and circumstances of the processing.

Retention periods may depend on:

The purpose for which the information was collected;
The nature of the information;
The period necessary to provide our services;
Applicable legal, accounting, tax, or regulatory obligations;
The need to establish, exercise, or defend legal claims; and
Other reasonable business and security requirements.

You may request deletion of your personal information where such a right is provided by applicable law. However, certain information may not be immediately deleted when retention is required by law or is otherwise permitted or necessary for a legitimate purpose.

When retention is no longer reasonably necessary, we may delete, anonymize, or otherwise appropriately process the information in accordance with applicable requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices, legal requirements, or privacy practices.

When changes are made, the updated Privacy Policy will be posted on this page with the revised effective date, where appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how Noralrio handles personal information.

11. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Phone: +1 (419) 683-4271
Email: team@noralrio.com
Address: 8171 US Route 33, Celina, Ohio 45822, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

For privacy requests, we recommend contacting us by email so that your request can be properly recorded and handled.