Shipping policy
At Noralrio, we are committed to providing a clear and reliable shipping experience for our customers. This Shipping Policy explains our delivery coverage, shipping costs, order processing times, transit times, tracking procedures, and how we handle common shipping-related issues.
1. Shipping Coverage
Noralrio currently ships orders within the United States.
Delivery availability may vary depending on the destination address and the ability of the selected carrier to provide service to that location.
2. Shipping Costs
Shipping charges are calculated based on the total order amount as follows:
- Orders under $108.99 USD: a $15.99 USD shipping fee applies.
- Orders of $108.99 USD or more: free shipping is provided.
The applicable shipping charge, if any, will be reflected during the order process.
3. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been successfully placed.
Processing time refers to the time required to prepare an order for shipment and is separate from the transit time. Orders may require additional processing time in certain circumstances, such as order information verification or other unforeseen operational conditions.
4. Shipping Methods and Transit Time
Noralrio may use DHL, UPS, or USPS to deliver orders within the United States.
The estimated transit time is 6–11 business days after the order has been shipped. This transit time is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our control.
The total time from placing an order to delivery generally includes both the 1–3 business days of processing time and the estimated 6–11 business days of transit time.
5. Taxes and Customs
All applicable taxes are included in the listed product prices.
Noralrio has arranged for its logistics provider to handle applicable customs clearance procedures directly where required. Customers should not be required to pay additional customs clearance fees or other related charges for their orders.
6. Order Tracking
Once an order has been shipped and tracking information becomes available, customers may use the tracking information provided for the shipment to monitor the delivery status of their package.
Tracking information may take some time to become active after an order has been handed over to the carrier. Customers should allow reasonable time for the carrier's tracking system to update.
If tracking information is unavailable or does not appear to update as expected, please contact Noralrio's customer service team for assistance.
7. Delivery Delays
Although we work to have orders delivered within the estimated transit time, delivery dates cannot be guaranteed.
Delays may occur due to carrier operations, weather conditions, holidays, transportation disruptions, incorrect or incomplete delivery information, or other circumstances outside Noralrio's reasonable control.
If your order has not arrived after the applicable estimated delivery period, please contact us. Email is our preferred method of contact, as it allows us to review your order information and shipping details more efficiently.
8. Damaged or Lost Packages
If a package arrives visibly damaged, customers should inspect the package and its contents as soon as reasonably possible.
If an order or package appears to have been lost during transit, please contact Noralrio so that we can review the shipment status and coordinate with the applicable carrier or logistics provider as appropriate.
When contacting us about a damaged or lost package, please provide your order number and relevant details about the issue. If available, photographs of damaged packaging or products may also help us assess the situation.
Noralrio will review reported shipping issues and work with the relevant carrier or logistics provider to determine the appropriate next steps. Any resolution will depend on the circumstances of the shipment and the information available to us.
9. Shipping Information Changes and Order Cancellation
Shipping Information Changes:
If you need to change your shipping information after placing an order, please contact us as soon as possible at team@noralrio.com. We will make reasonable efforts to accommodate requested changes before the order is shipped, but changes cannot be guaranteed once an order has entered processing or has been handed over to a carrier.
If a shipment has already been dispatched, customers may need to work with the carrier or wait for delivery before taking further action, depending on the circumstances.
Order Cancellation:
If you wish to cancel an order, please contact Noralrio as soon as possible. Cancellation requests may be accommodated when the order has not yet been shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers should receive the order and then follow the applicable return or refund process.
10. Delivery Address and Customer Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.
Please carefully verify all address information, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code, where applicable.
Noralrio is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer. Such issues may result in delivery delays, failed delivery attempts, returns to the sender, or other shipping complications.
If you realize that your shipping address is incorrect, please contact us as soon as possible. We will make reasonable efforts to assist with an address correction before shipment, but we cannot guarantee that a change will be possible after the order has been processed or shipped.
11. Contact Us
If you have questions about shipping, delivery status, delays, damaged or lost packages, or other shipping-related matters, please contact Noralrio.
Phone: +1 (419) 683-4271
Email: team@noralrio.com
Address: 8171 US Route 33, Celina, Ohio 45822, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)